Faulty, Incorrectly Supplied or Damaged Items – 14 Days to Return:
If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt by email – firstname.lastname@example.org quoting your order number and item to be returned. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
All our tools come with a manufacturers warranty. Most of our product pages have a link to the warranty procedure for that manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.
PLEASE NOTE: In the event your product develops a fault within the warranty period but after our 14 day no quibble return period, The costumer needs to follow the procedure outlined by the manufacturer. It is not the responsibility of WorkzDepot to carry this out.